Refund & Replacement Policy

At Mark Gears, every product is carefully inspected before dispatch. As many of our products are made to order and customized specifically for each rider, refunds and replacements are subject to the conditions below.

7-Day Refund & Replacement Period

Any request for a refund or replacement must be submitted within 7 days of receiving your order. Requests made after this 7-day period will not be eligible for a refund or replacement.

When You May Request a Refund or Replacement

You may contact us within 7 days if your product:

• Arrives damaged or defective.

• Is significantly different from the confirmed order specifications.

• Has a manufacturing issue.

• Is the wrong item, size, or customization due to an error on our part.

Please provide your order number, a description of the issue, and clear photos or videos showing the problem. This allows our team to review your request quickly.

Customized & Made-to-Order Products

Because our products may be manufactured according to your measurements, colors, logos, names, numbers, and other personalized requirements, customized products cannot normally be returned simply because of a change of mind or change in preference.

If there is a manufacturing defect or we have made the product incorrectly compared with the confirmed specifications, please contact us within the 7-day period so we can review the issue.

Replacement

When a replacement is approved, we will provide instructions for the next steps. Depending on the issue, we may repair the product or manufacture and send a replacement.

Refunds

If a refund is approved, it will be processed to the applicable payment method. Processing times may vary depending on the payment provider or bank.

Contact Us

To request a refund or replacement, contact Mark Gears within 7 days of delivery and include your order details along with supporting photos or videos.

Mark Gears — Quality Gear, Made for Riders.