Shipping Policy

At Mark Gears, our motorcycle suits, gloves, boots, and riding gear are manufactured with care to meet your selected size, design, and customization requirements. Please review our shipping policy before placing your order.

Made-to-Order Production

Most Mark Gears products are made to order. Our standard production time is approximately 5–7 business days after your order and all required customization or sizing details have been confirmed.

Customized orders may occasionally require additional production time depending on the design and specifications. If we require any additional information to manufacture your order, we will contact you.

Estimated Shipping Times

Once production and quality inspection are complete, your order will be dispatched. Our estimated delivery times after dispatch are:

Europe: approximately 4–7 business days
USA: approximately 7–10 business days
Other countries: delivery times vary depending on the destination. Please contact us for an estimate.

Production time and shipping time are separate. For example, a European made-to-order purchase will normally require 5–7 business days for production, followed by approximately 4–7 business days for delivery.

Duty & VAT Paid Shipping

We use Duty & VAT Paid shipping for applicable destinations. Where this service applies, applicable import duties and VAT are covered as part of the shipping arrangement, helping you avoid unexpected customs charges when your order arrives.

If Duty & VAT Paid shipping is unavailable for a particular country or destination, we will inform you where appropriate.

Order Tracking

Once your order has been dispatched, we will provide tracking information when available. Please allow some time after dispatch for the courier's tracking system to update.

Delivery Delays

The delivery periods stated above are estimates rather than guaranteed delivery dates. Delays may occasionally occur because of customs inspections, courier disruptions, severe weather, public holidays, incorrect delivery information, or other circumstances outside our control.

Correct Shipping Information

Customers are responsible for providing a complete and accurate delivery address, telephone number, and contact information when placing an order. Please contact us as soon as possible if you notice an error in your shipping details.

Once an order has been dispatched, we may not be able to change the delivery address.

Damaged or Missing Shipments

If your package arrives visibly damaged, or you believe your shipment has been lost in transit, please contact Mark Gears as soon as possible with your order number and relevant photographs or tracking information. We will review the issue and assist you with the appropriate next steps.

Contact Us

If you have questions about shipping to your country or need an estimated delivery time before ordering, please contact Mark Gears.

Mark Gears — Made for Riders. Built to Perform.